Customer Support BotLast Updated: February 20, 2019
Time is a limited and valuable resource -- especially in a startup. 24/7 support often isn't feasible for small teams, and certain types of questions can only be answered by specific technical people on the team.
We've developed a tutorial to help with automated customer inquiry routing, as well as
one that shows you how to build an FAQs bot:
- Tutorial: Conversation Routing Bot
Automatically direct customers to the team member who is best suited to assist them with their problem or query using Custom Collections + Python.
- Tutorial: FAQs Bot
Reduce customer response lag time and enable your team members to stay focused on other important tasks. Build an FAQs bot using indico's Text Features API + Python.